Should you not be totally satisfied with your order please contact us immediately in order for us to provide you with a full refund. To benefit from our full refund offer you must meet the following criteria:
- No more than one vial may have been used
- You must return your unwanted order within 30 days of receipt
- You must pay the cost of returning your order
- Upon receipt of your returned order, we will issue a full refund.
In the very unlikely cases where goods arrived damaged we will do our best to resolve the situation as quickly as possible. If possible we request that when you notify us you also included a photo of the damaged order. Depending on the exact damage we may just send you a replacement or we may request that you send us back the damaged items in which case we will also refund you the cost of shipping. In the case of damaged items being returned once we receive your returned items, we will then send replacement items.
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